Privacy Policy - Independent Business Systems

# Privacy Policy

Independent Business Systems

## 1. Introduction

Independent Business Systems (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, website, and business operations.

By interacting with our services, you consent to the practices described in this policy.

## 2. Information We Collect

### 2.1 Personal Information

- Full name
- Contact details (email address, phone number)
- Company or organization details
- Physical address

### 2.2 Technical Information

- IP address
- Browser type and version
- Device information
- Usage data and browsing behavior

### 2.3 Service-Related Information

- Service requests and support history
- System configurations and technical data necessary for support delivery
- Communication records

## 3. How We Use Your Information

- Delivering and managing our products and services
- Providing technical support and customer service
- Improving operational efficiency and service quality
- Communicating updates, service notifications, and relevant business information
- Ensuring compliance with legal and regulatory requirements

## 4. Legal Basis for Processing

- Consent provided by the data subject
- Contractual necessity to deliver services
- Compliance with legal obligations
- Legitimate business interests, provided such interests do not override your rights

## 5. Information Sharing and Disclosure

We do not sell or rent personal information. We may share information with:

- Trusted third-party service providers and partners necessary for service delivery
- Regulatory authorities when required by law
- External vendors under strict confidentiality and data protection agreements

## 6. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, or alteration. These measures include, but are not limited to:

- Secure network infrastructure
- Access control mechanisms
- Encryption where applicable

## 7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, or reporting obligations.

## 8. Your Rights

Depending on applicable data protection laws, you may have the right to:

- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable

## 9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze usage patterns. Users may control cookie preferences through their browser settings.

## 10. Third-Party Links

Our services or website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

## 11. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. Updated versions will be communicated through appropriate channels.

## 12. Contact Information

For any queries, requests, or concerns regarding this Privacy Policy or data protection practices, please contact:

Independent Business Systems
4Planck Street, Southern Industrial Area, Windhoek
kyocera@ibs.com.na
+264 61 273 950