2026-04-22 14:00:37 | Barend | IBS | barend@ibs.com.na | 2554 | 123456 | mail=OK
2026-04-27 08:50:03 | Cipher Test (DELETE ME) | DIC | cipher-test@dic.net | TEST-MODEL-X1 | TEST-SN-002 | mail=OK
2026-04-27 09:33:41 | Barend | IBS | barend@ibs.com.na | 2554 | 123456 | mail=OK
2026-04-27 10:39:08 | Barend | IBS | barend@ibs.com.na | 2554 | 123456 | Other | No power | mail=OK
2026-04-27 13:12:17 | SR-2026-000001 | Barend | IBS | barend@ibs.com.na | 2554 | 123456 |  Other | mail=OK
2026-05-07 10:27:53 | SR-000002 | Barend | IBS | barend@ibs.com.na | 0816394071 | 0816394071 |  Paper Jam | mail=OK
2026-05-13 07:32:18 | SR-000003 | Regina  Lottering | IBS | regina@ibs.com.na | myprinter | 123456789 |  Paper Jam | mail=OK
2026-05-13 09:00:17 | SR-000004 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Scanning Issue | mail=OK
2026-05-15 07:17:11 | SR-000005 |  |  |  |  |  |  | mail=OK
2026-05-17 06:44:30 | SR-000006 |  |  |  |  |  |  | mail=OK
2026-05-18 09:55:40 | SR-000007 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Paper Jam | mail=OK
2026-05-19 07:57:21 | SR-000008 | Kornelia Phillipus | H2WS ENERGY NAMIBIA PTY LTD | k.phillipus-etaxi@outlook.com | Ecosys MA400cix | H7Y5Y16781 | Other | mail=OK
2026-05-19 09:30:34 | SR-000009 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Scanning Issue | mail=OK
2026-05-20 10:54:18 | SR-000010 | Kornelia Phillipus | H2WS ENERGY NAMIBIA PROPRIETATY LIMITED | kphillipus21@gmail.com | Ecosys MA400cix | H7Y5Y16781 | Other - we still waiting for the techinician to come connect our laptop to the new wifi and printer setup | chatbot= | mail=OK
2026-05-22 06:56:25 | SR-000011 | Brigitte English | Exhibitions and event warehouse | admin@eew.com.na | 0814149144 | H934204930 | Error Code - RAM DISC IS FULL | chatbot= | mail=OK
2026-05-22 07:33:29 | SR-000012 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Error Code - Escalated from chatbot troubleshooting. See troubleshooting summary below. | chatbot=Chatbot issue category: Error Code  Troubleshooting completed:  1. Write down the exact error code and message shown on the machine display.  2. Restart the machine once and check whether the same error code returns.  3. If the code returns, avoid repeated restarts and prepare the model, serial number, and error code for the service desk. | mail=OK
2026-05-22 10:10:39 | SR-000013 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Paper Jam - Escalated from chatbot troubleshooting. See troubleshooting summary below. | chatbot=Chatbot issue category: Error Code  Troubleshooting completed:  1. Write down the exact error code and message shown on the machine display.  2. Restart the machine once and check whether the same error code returns.  3. If the code returns, avoid repeated restarts and prepare the model, serial number, and error code for the service desk. | mail=OK
2026-06-01 08:22:36 | SR-000014 | Hermes Diagnostic Test | DIC |  | TEST | TEST | Other - Hermes diagnostic submission after fixing config path; please ignore. | chatbot= | mail=OK
2026-06-01 08:28:28 | SR-000015 | Barend | ABC Technologies | barend@ibs.com.na | MyPrinter | MyPrinter | Paper Jam | chatbot= | mail=OK
